Housekeeper II, Heavy Worker at The Kahala Resort
Performs specialized cleaning duties or assignments that require a high degree of skill, responsibility, or uncommon physical effort. Duties include using heavy equipment, including heavy lifting and pushing, shampoo and buff all floors in guest rooms and public areas and ensure the proper sorting and distribution of linen and supplies to other Housekeeping employees and guests.
•Dusts, mops, sweeps, scrubs, polishes, vacuums, buffs, waxes, strips, and/or spot
cleans all floor surfaces, baseboards, furniture and walls. Surfaces to be cleaned may include marble, terrazzo, tile, carpet, etc., by lifting, bending, stooping, kneeling or standing for extended periods of time and using various cleaning techniques and heavy equipment. Dusts, polishes and cleans all furniture, columns, pictures, and shelves while extending arms over head or climbing ladders to
heights of 8 feet. Empties the laundry chute and places soiled linen in designated bins by lifting, bending, stooping, kneeling or standing for extended periods of time. Shampoo carpets and upholstery.
•Removes stains and debris such as gum in carpets, upholstery and walls to maintain a neat and clean appearance by bending, stooping, kneeling or standing for extended periods of time and using various cleaning techniques. Uses brushes, cloths and prescribed chemical agents for proper cleaning of surfaces.
•Pre-sorts and separates linen by type and transfers by lifting, carrying or transporting to work areas. Obtain, deliver/distribute and stack linens and supplies to linen closet, linenroom, maids, and guests by lifting up to 50 lbs., bending stopping, or walking for extended periods of time and push/pull large linen bins up to 500 lbs. Relocates, transports, and moves guest room and office furniture,
carpets, fixtures, linen, supplies and equipment by bending, stooping, kneeling, pushing, pulling and lifting up to 500 lbs for extended periods of time. Empties room attendant carts of soiled linen and trash.
•Dust and clean ceiling areas, air-conditioning units, light fixtures and draperies by climbing a ladder. Complete special projects such as, but not limited to, flipping mattresses on a quarterly basis, installing drapery or unpacking Housekeeping and Laundry supplies.
•Receives and delivers clothes to hotel guests and provides other services as necessary. Responds in a timely manner and delivers/transports guest requested items such as rollaways, cribs, and irons.
•Report all suspicious persons or activities and hazardous or unsafe conditions to the Security Department.
•Provide instruction and/or guidance for guest and employee safety in fire or other emergency situations.
•Respond in a timely manner in basic English language to guest requests for items such as an iron, safety instructions, assistance, direction, and/or other information as requested.
• Assist in the unboxing of linens and taking inventories.
•Cleans and maintains equipment and tools to ensure proper working order. Posts safety signs in areas to be cleaned.
• Separate out laundry requiring mending or special stain removal.
• Perform a variety of other duties as assigned.
Specific Job Knowledge, Skills & Abilities
• Ability to pay attention to detail, work in a fast-paced environment
•Ability to handle multiple tasks and organize/prioritize assignments and messages
•Basic mathematical skills necessary to mix proper chemicals for equipment.
•Ability to learn and apply hazardous chemical standards.
•Knowledge of stain removal and chemical cleaning agents, and operation of different industrial shampooing and cleaning equipment.
•Knowledge of use of equipment such as buffers, scrubbers, air lift and other
• Ability to concentrate and work under a noisy environment.
• Ability to handle and cope with complaints and comments from guests.
•Ability to read, write, speak and understand the English language sufficient to communicate pleasantly and effectively with employees, staff and guests via the telephone, two-way radio and/or in person.
•Ability to work varying shifts and maintain attendance in accordance with the hotel's attendance policy.
•Ability to comply with all hotel rules and regulations including policies regarding
safety and grooming standards.
• Previous Housekeeping or janitorial experience preferred.
Licenses or Certification
• Certification of tuberculosis clearance certification required.
• CPR and Standard First Aid Certification preferred.
• Ability to complete HAZCOMlMSDS Training required.
• Ability to complete Blood Borne Pathogen Training required.
•Ability to grasp, lift, carry, bend, stoop and stand for extended periods of time while operating heavy shampooing equipment, relocating, transporting and/or moving furniture, fixtures, equipment, carpet, linen and supplies. Lifting may include equipment weighing up to 50 lbs.
•Ability to move, pull or push goods on a cart weighing up to 500 lbs with wheeled assistance.
• Ability to climb stairs and climb ladders up to eight (8) feet.
•Ability to extending arms over head, stooping, bending, standing, walking and working continuously for extended periods of time to perform cleaning tasks, and work in confined spaces.
•Ability to move throughout the work area while performing the essential job
•Must maintain a neat, clean and well-groomed appearance as outlined in the
• High School Diploma or equivalency required.
• Training in floor, upholstery, and carpet care required