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General Responsibilities

To deliver and serve food and/or beverage items in a friendly, courteous and timely manner resulting in guest satisfaction

Specific Duties

•Carries trays up to 30 lbs. or pushes wheeled carts to deliver room service orders to
guests in a friendly and courteous manner to ensure guest satisfaction. May also serve
orders in guest rooms. After set up, presents tallied check to guest.

•Sets up room service trays and tables, according to prescribed standards, in anticipation of incoming orders.

•Retrieves check from order taker and places order with kitchen. When picking up food,
visually inspects order to ensure completeness, i.e., all food, beverages, alcoholic beverages, and all condiments.

•Retrieves room service equipment from guest floors, service elevator, foyers and public
areas, lifting, loading and carrying trays weighing up to 30 lbs., or pushing wheeled carts to sort items at ware wash area.

•Cleans tables and trays, being careful not to break or damage any tableware. Returns
condiments and other equipment to proper storage areas.

• Prepares complimentary fruit baskets or other amenities and delivers to guest rooms.

•Report all suspicious persons or activities and hazardous or unsafe conditions to the
Security Department.

•Provide instruction and/or guidance for guest and employee safety in fire or other
emergency situations.

•Respond to guest questions. Provide guest assistance, direction and information as
requested when working in public areas.

•Perform any general cleaning tasks using standard hotel cleaning products as assigned by the supervisor to adhere to health standards.

• Fold napkins for all meal periods throughout the day to maintain an adequate supply.

•Abides by all State, Federal and corporate liquor regulations pertaining to serving
alcoholic beverages to minors and intoxicated guests to ensure all laws are being

• Performs a variety of other duties as assigned.

Specific Job Knowledge, Skills & Abilities

•Ability to accurately perform simple mathematical functions such as addition and

•Ability to operate a computer system to input food and beverage orders and print out
checks on the Micros System.

• Ability to operate beverage and toast equipment.

•Ability to read, speak and write the English language in order to communicate with

•Must be able to work varying shifts and maintain attendance in accordance with the
hotel's attendance policy.

• Ability to comply with hotel rules and regulations including policies.


• Six (6) months waithelp experience preferred.

Licenses or Certification

• Certification of tuberculosis clearance required.

• CPR and Standard First Aid Certification preferred.

• Hawaii State Liquor Commission (yellow) Card required.

Physical Requirements

•Ability to grasp, lift and/or carry or otherwise transport up to 30 lbs. on a continuous

• Ability to move or push goods on a hand cart/truck weighing a maximum of 200 lbs.

•Ability to lift and extend arms overhead, bend, stoop, walk, push/pull heavy equipment
and stand for extended periods of time.

•Ability to accurately perform simple mathematical functions such as addition and

• Ability to move throughout the work area while performing the essential job functions.

Safety Requirements

None provided


•Must maintain a neat, clean and well groomed appearance as outlined in the employee

Other Qualifications

• High School Diploma or General Education Diploma preferred.

The Kahala Resort


The Kahala Resort


Room Service


None provided

Responsible To

Room Service Manager


None provided

Hourly Wage Scale

None provided

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