Pool / Beach Attendants at The Kahala Resort
Under the guidance of the F&B Restaurant Manager and F&B Managers and within limits of the Kahala Hotel & Resort policies, ensure that all operational procedures, codes of conduct and standards of appearance are adhered to by all staff. To be a contributing member of a happy and motivated team and ensure the smooth running of the POOL/ BEACH at all times.
•To ensure a warm friendly welcome to all guests at all times.
•To aim to give the guest the best possible service, and make the guest feel important. The interest of the guest is paramount.
•To show a professional attitude at all times, particularly with regard to punctuality, appearance and general manner.
•Responsible for all administrative procedures to ensure that the POOL/ BEACH is run professionally and in accordance with Health & Safety policy.
•Ensure reception and the POOL/ BEACH facilities are tidy, clean and stocked at all times.
•Maintain data information on usage of the POOL/BEACH.
•Maintain log book recording any unusual incidents.
•To attend all training courses and meetings as deemed necessary, and must adhere to training as set down by the POOL/ BEACH Manager.
•To study and learn the necessary tools to operate a computer and software.
•Consistent use of polite telephone manner and high standards of communication skills with all guests and colleagues alike.
•To be held responsible for each booking taken, and all monies taken in return for classes or retail products.
•To organize therapy sessions scheduling to maximize use of time and profitability while ensuring that the clients’ needs are of first importance.
•To recognize the importance of ‘sales’ in every aspect of their role and be responsible for achieving sales targets as set by the POOL/ BEACH Manager..
•To be adaptable and accountable for all actions.
•Insures that the 40 Guiding Principles are continuously maintained and used effectively.
•Cooperates and coordinates teamwork with other departments.
•Provide instruction and guidance for guest and employee safety in the event of fire, power outage or other emergency situations.
•Report all suspicious persons or activities and hazardous or unsafe conditions to the Security Department.
•Provide instruction and/or guidance for guest and employee safety in fire or other emergency situations.
•Respond to all guest questions. Provide guest assistance, direction and information as requested when working in public areas.
Specific Job Knowledge, Skills & Abilities
•Ability to deal effectively with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to diffuse anger, collect accurate information and resolve conflicts.
•Ability to access, understand and accurately input information using a moderately complex computer system utilizing software such as Word, Excel, Fidelio and Microsoft Outlook.
•Ability to effectively operate various office equipment. (i.e. facsimile, copy machine, telephone and typewriter)
•Ability to type a minimum of 40 wpm.
•Ability to pay attention to detail, work in a fast paced environment, handle multiple tasks and have a high level of patience.
•Ability to access and accurately input information using a moderately complex in-house computer system.
•Ability to communicate in English language, both verbally and in writing.
•Must be able to work varying shifts and maintain attendance in accordance with the hotel’s attendance policy.
•Ability to comply with hotel rules and regulations including policies.
•Previous experience in a first-class, medium to large resort desired.
Licenses or Certification
•Certification of tuberculosis clearance required.
•CPR and Standard First Aid Certification preferred.
•3YR certification in Water Safety Required
•Ability to sit and stand for extended periods of time in a confined Pool/ Beach.
•Ability to move throughout the work area while performing the essential job functions.
•Ability to walk on uneven slate and sandy surfaces near the pool and on the beach.
•Ability to lift 25 lbs.
•Ability to reach and grasp overhead, bend, stoop and squat.
•Must maintain a neat, clean and well-groomed appearance as outlined in the employee handbook.
•High School Diploma or General Education Diploma required.
•College degree in hospitality management or similar field preferred.