Front Service Attendant at The Kahala Resort
To provide service to hotel guests/patrons for their comfort and convenience by transporting guest vehicles in a prompt and courteous manner to and from the parking structure; escorting and transporting luggage for arriving and departing guests in a friendly, courteous manner to and from their rooms; controlling traffic around the front entrance; and acquaints each guest with hotel and room features and services.
•Controls traffic around the front entrance, properly parks guest vehicles in parking lot or storage garage, locates vehicle and surrenders it to guest or directs guest to parked vehicle, directs/assists guests, patrons and employees in double parking their cars, control the movement and retrieval of double parked cars, ensures the safety and security of keys left in the cars. Ticket vehicles, writing guest name, room number, car license, make/model, amount of charge and length of stay on ticket.
•Retrieves guest items from cars, busses, vans and carts. Grasps, lifts, carries, and/or load luggage and packages onto a bell cart to transport items throughout hotel designated room. Navigates bell cart through public areas, guest room corridors and to elevators. Delivers luggage/items to guest rooms in an expedient manner, according to established deadlines.
•Escorts incoming guests to the front desk and rooms, delivers daily newspaper, messages and other miscellaneous items as requested by management. Maintains a record of deliveries and movement.
•Assists Door Attendant in opening car doors an unloading/loading of luggage to ensure the smooth flow of traffic in the valet area. Relieves Door Attendant as necessary.
•Organizes and stores luggage as necessary in a designated area. Also, reads and matches luggage tags, writes claim tickets and detach portion to give to guest. Verifies customer information (room number and name) through computer system to facilitate the efficient and timely delivery of luggage and various items.
•Greets and thanks guests immediately with a friendly and sincere greeting using proper English, using a clear, pleasant voice. Remains calm and attentive, especially during heavy hotel activity and emergencies. Answers questions and offers assistance giving accurate information regarding outlet hours, other hotel services, directions to local attractions or function rooms, car rentals, airline shuttle service, etc.
•Report all suspicious persons or activities and hazardous or unsafe conditions to the Security Department.
•Provide instruction and/or guidance for guest and employee safety in fire or other emergency situations.
•Respond to all guest questions. Provide guest assistance, direction and information as requested when working in public areas.
•Performs a variety of other duties as assigned by supervisors and managers.
•Assists the Door Attendant with the loading and unloading of luggage for arriving and departing guests.
•Answering the telephone and provide information as needed.
•Update the hotel function boards and public area signage.
•Perform general cleaning duties such as, but not limited to, cleaning and polishing carts.
•Maintains cleanliness of the guest vehicle by ensuring to return the vehicle as the guest left it.
Specific Job Knowledge, Skills & Abilities
•Ability to effectively deal with internal and external customers, some of whom may require high levels of patience, tact and diplomacy to diffuse anger and collect accurate information.
•Ability to read and write the English language in order to read recipes and communicate with other employees.
•Must be able to work varying shifts and maintain attendance in accordance with the hotel’s attendance policy.
•Ability to comply with hotel rules and regulations including policies.
•Previous guest experience preferred.
•Previous experience in a luxury resort preferred
Licenses or Certification
•Certification of tuberculosis clearance required.
•CPR and Standard First Aid Certification preferred.
•Valid Hawaii State Class III Driver’s license and clear Driver’s Abstract 3 yrs required.
•Proof of insurability.
•Hepatitis B Vaccination required for colleagues that work the graveyard shift.
•Ability to lift, carry or otherwise transport luggage weighing a maximum of 49 lbs.
•Ability to move, pull or push goods on a bell cart or hand truck weighing up to 200 lbs.
•Ability to perform tasks requiring reaching and grasping overhead, bending, stooping, squatting, kneeling, climbing stairs and walking distances throughout the property.
•Ability to stand, lift, carry and walk continuously for duration of shift.
•Ability to move throughout the work area while performing essential job functions.
•Possession of sufficient manual dexterity to load and unload luggage.
•Must maintain a neat, clean and well-groomed appearance as outlined in the employee handbook.
•High School Diploma or General Education Diploma preferred.