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General Responsibilities

Responsible for the smooth operation of the Front Service Department; ensures that daily tasks are completed by monitoring, and supporting the Front Service Attendant activities, and works together with the Guest Service Agent to achieve a wonderful arrival and departure experience.

Specific Duties

•To greet, welcome residents, guests or patrons of the hotel enthusiastically by providing for their comfort and convenience; opens doors and offers general assistance to guests on arrival or departure; provides assistance to them in entering or leaving a vehicle; helps them with their luggage; secures public or private transportation upon request; coordinates activities of the Front Service Attendant; furnishes information and directions as requested. Assist the Guest Service Agent in answering phone calls. Direct and control traffic at the main entrances to ensure the drive is accessible at all times.
•Supervises, instructs, and monitors Front Service Attendant activity to ensure timely completion of tasks, meal breaks, performance of routine duties, provides information for communication meetings, channels communications between Front Service personnel and Assistant Managers, and keeps up to date of Front Service procedures.
•Maintains driveway traffic flow to allow main hotel entrance accessibility ensuring ample space for passenger and luggage loading and unloading. Prevents entrance of unauthorized or undesirable persons.
•Read luggage tags and provides claim tickets to ensure appropriate delivery. Grasps, lifts, carries and/or otherwise move packages, luggage or boxes from cars, buses andvans, placing packages and luggage onto baggage carts or in secure area for retrieval by front service attendants.
•Responds immediately to customer inquiries regarding hotel features, services and assistance. Provides clear and understandable directions to hotel facilities and nearby attractions. Assists guests with wheelchair requests, etc.
•Greets guests immediately with a friendly and sincere welcome. Opens cars doors for arriving and departing hotel customers.
•Secures public or private transportation upon request.
•Explains and assists guest and/or patrons with parking options, including ticketing and parking of valet vehicles.
•Assist Front Service Attendant in inspecting all guest cars for damage.
•Inspects all Elite Limousine transfers to ensure the drivers are following The Kahala Hotel & Resort standards.
•Follow all The Kahala Hotel & Resort Hotel Group Standards in a consistent manner.
•Answers the entrance telephone and provides clear, accurate information to guests and employees.
•Assist the Guest Service Agent to ensure a smooth arrival and departure for our guest.
•Maintains an alert and attentive demeanor at all times in addition to remaining calm during periods of heavy business volumes.
•Maintains a clean, orderly appearance of the main hotel entrance and driveway.
•Clearly communicates guest parking procedures and applicable costs to arriving guests.
•Performs a variety of other duties as assigned.

Specific Job Knowledge, Skills & Abilities

•Sufficient manual dexterity to be able to load and unload luggage of various sizes, shapes, weights and grips.

•Considerable knowledge and ability to communicate clear directions to nearby local attractions and hotel facilities and services.

•Considerable knowledge of city and surrounding areas.

•Ability to learn and perform all essential job functions accurately and safely with minimal direct supervision within two weeks after the employee begins work.

•Ability to read the English language to ascertain information from luggage tags and claim checks to write numbers and names on claim checks and rooming lists.

•Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information.

•Ability to effectively communicate verbally in English, both verbally and in writing.


•Previous guest experience preferred.

Licenses or Certification

•Certification of tuberculosis clearance required.
•CPR and Standard First Aid Certification preferred.
•Valid Hawaii State Class III Driver’s license and clear Driver’s Abstract required.

Physical Requirements

•Ability to lift, carry or otherwise transport luggage weighing a maximum of 49 lbs.

•Ability to stand, walk and/or sit and continuously perform essential job functions.

•Performs tasks requiring bending, stooping, kneeling and walking.

Safety Requirements

None provided


•Must maintain a neat, clean and well-groomed appearance as outlined in the employee handbook.

Other Qualifications

•High School Diploma or General Education Diploma preferred.

The Kahala Resort


The Kahala Resort


Front Service


None provided

Responsible To

Front Service Manager; Assistant Manager


None provided

Hourly Wage Scale

$9.05 (plus tips)

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