Working Supervisor at The Kahala Resort
To assist in the direct supervision and instruction of Housekeeping personnel to maintain the hotel's high standards of service and cleanliness.. Prepares various reports and performs other administrative functions. Has direct responsibility for the maintenance of assigned areas. Adheres to and administers the Hotels rules and regulations, and the department policies and procedures.
•Prepares room assignments and controls and updates room status via computer. Assigns tasks to room attendants, general cleaners, heavy workers and linen room attendants. Follows up on all personnel assigned to work areas; insures all jobs are completed within the shift. Expedites special guest requests, such as extra towels, blankets or pillows.
•Visually inspects VIP rooms, guest rooms, corridors, lobbies, function rooms, public facilities for cleanliness and appearance by extending arms over head, touching, smelling, hearing, reaching, lifting, climbing, bending, stooping, kneeling, standing and working at ground level. Requires the ability to provide clear direction, instruction and guidance to subordinates in writing, verbally and via the phone.
•Reports and follows-up on all maintenance deficiencies in guest rooms and corridors via work orders. Telephone deficiencies considered emergencies (i.e. overflowing toilets or broken pipes in bathrooms, lights out in bathrooms, closets, or corridors, broken mirrors or window) to the maintenance department.
•Inputs and retrieves necessary information into a moderately complex computer system. Prepares necessary reports. Prepares supply requisitions for housekeepers to maintain par stock in linen closets, utility rooms, etc.
•Trains, monitors and follows-up on performance of assigned Housekeepers. Provides organization, instruction, guidance, communication, counseling, as well as exercise good judgement, while enforcing The Kahala Hotel & Resort’s high standards of quality. Requires the ability to clearly communicate in writing, verbally and via the telephone.
•Takes requested inventories and surveys of furniture, fixtures, equipment and supplies, etc. Insure that carts, linen/supply closets, and utility rooms are kept clean, neat, and stocked according to departmental guidelines. Insures that all housekeepers secure all supplies and tools necessary for the completion of their jobs as the need arises. Transports operating and non-functional equipment, furniture and supplies to and from work areas. Requires lifting up to 50 lbs., pushing/pulling up to 100 lbs. Upon inspection of rooms (including VIP rooms), makes certain all VIP supplies, amenities, furniture, fixtures and equipment are in place.
•Assist with lost and found inquiries and laundry/dry cleaning complaints. Issues and receives assignments, keys and pagers to Housekeeping staff.
•Answers and handles all incoming telephone calls into the department. Serves as
a liaison with the Front Desk, Room Service and Engineering, assigning duties as required.
•Report all suspicious persons or activities and hazardous or unsafe conditions to the Security Department.
•Provide instruction and/or guidance for guest and employee safety in fire or other emergency situations.
•Assist Housekeeper I-Rooms in securing all supplies and tools necessary for the completion of their jobs as needed.
•Respond to guest questions. Provide guest assistance, direction and information as requested.
•Performs a variety of other duties as assigned.
Specific Job Knowledge, Skills & Abilities
•Six (6) months supervisory experience of one (1) year of comparable Housekeeping experience required.
Licenses or Certification
•Certification of tuberculosis clearance required.
•CPR and Standard First Aid Certification preferred.
•Ability to complete HAZCOM/MSDS Training.
•Ability to complete Blood Borne Pathogen Training required.
•Ability to grasp, lift, and/or carry a maximum of 50 lbs.
•Ability to move, pull or push heavy equipment and/or furniture on a hand cart/truck weighing up to 100 lbs.
•Ability to reach and grasp overhead, bend, stoop, squat and kneel.
•Ability to sit or walk for extended periods of time
•Ability to move throughout the work area while performing the essential job functiuons
•Ability to work varying shifts and maintain attendance in accordance with the hotel’s attendance policy.
•Ability to comply with all hotel rules and regulations including policies regarding safety and grooming standards.
•Must maintain a neat, clean and well-groomed appearance as outlined in the employee handbook.
•Ability to read, write, speak and understand English language sufficient to communicate with employees, staff and guests and performs all essential job functions such as complete forms such as a room status report.
•Ability to effectively deal wi