Inspectress (Inspectress, Room Control Clerk) at Ilikai Hotel
Ensure Guests are treated with an Aloha Spirit, accurately, and efficiently. Provide guests with service that anticipates their needs. Responsible for maintaining standards of hotel cleanliness set by the Executive Housekeeper. Help maintain clean facilities and transfer of rooms with appropriate amenities and supplies. Ensure cleanliness of all public and guest room areas.
Manage staff to ensure that guestrooms are clean to housekeeping standards and monitors employee performance. Communicates constantly with guest services and maintenance to ensure that room status is updated and that priority requests are satisfied as soon as possible. Produces room assignments for all housekeepers. Maintain guest confidence, privacy, and security of guests, guest rooms and their belongings. Ensures hotel security through key control. In charge of safety and proper use and storage of hazardous housekeeping chemicals. Advises maintenance of rooms requiring repairs, and writes work orders as needed. Inspect guestrooms to ensure housekeeping standards are achieved. Trains new housekeeping employees and retrain those not meeting standards. Makes sure VIP rooms are provided with appropriate extra amenities and services. Able to perform all duties and responsibilities of house persons and room attendants. Solves any problems in their assigned area. Demonstrates excellent guest relation skills. Performs additional duties and responsibilities as requested. Ensures that employees turn in lost and found. Reports any accident that occurs. Attend all departmental meetings as scheduled. Perform all duties in a timely and efficient manner. Checks discrepancies as reported by the front desk. Issues uniforms. Acts as a liaison between the front desk and housekeeping.
Specific Job Knowledge, Skills & Abilities
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation. Excellent oral and written English communication skills. Ability to communicate effectively with Management. Excellent organizational skills. Ability to work well under deadline pressure.
Adaptable experience with travel industry reservation systems and hotel property management systems, standard Microsoft Office tools essential, knowledge of database system development preferred. Previous housekeeping or facilities related experience in a leadership role. Must be fluent in English (reading, writing and speaking) and computer literate. Professional appearance and hospitality skills required.
Licenses or Certification
Occasional sitting and constant walking, climbing stairs and grasping. Frequent crouching/bending/stooping, reaching, pushing and pulling. Ability to lift and carry 5 lbs and occasionally up to 35 lbs.
OSHA laws require the use of Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety.
All team members must maintain a neat, clean and well-groomed appearance (specific standards available)