Housekeeper II (Housekeeper I – GC; Housekeeper II) at Ilikai Hotel
Ensure Guests are treated with an Aloha Spirit, accurately, and efficiently. Provide guests with service that anticipates their needs. Responsible for maintaining standards of hotel cleanliness set by the Executive Housekeeper. Help maintain smooth transfer of clean rooms and promote the cleanliness of public space.
Maintain assigned public areas and other offices as required while meeting Hotel’s standards of cleanliness. Reporting any maintenance deficiencies. Collection, distribution, restocking and receiving of linen and terry items. Removing soiled linen. Trash disposal from carts and other assigned areas. Handling of guest requests or complaints. Maintain guest confidence, privacy, and security of guests, guest rooms and their belongings. Deep clean all assigned rooms and bathrooms (e.g. carpet cleaning, carpet extraction, shampooing, tile stripping, tile scrubbing). Replaces all amenities and linens according to hotel standards. Keeps carts and linen closets clean and orderly. Reports irregularities or suspicious circumstances on the guest floors. Notifies Manager of discrepancies such as vacant rooms, etc. Turns in lost and found items as per department standard. Uses equipment and supplies in an appropriate and professional manner. Replaces light bulbs according to hotel standards. Completes special cleaning projects; e.g., special cleaning tasks Greets guests in a friendly and courteous manner. Satisfies guest requests for information and service. Reports items of great value left unsecured in hallways and guest rooms. Maintain guest confidence, privacy, and security of guests, guest rooms and their belongings. Clean guest room windows and balcony to hotel standards. Assist with moving furniture and heavy equipment as necessary. Performs additional duties and responsibilities as assigned.
Specific Job Knowledge, Skills & Abilities
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation. Oral and written English communication skills. Ability to communicate effectively with Management. Excellent organizational skills. Ability to work well under deadline pressure.
Adaptable experience with travel industry reservation systems and hotel property management systems.
Licenses or Certification
Ability to lift/carry 5 lbs and occasionally up to 50 lbs. Occasional sitting and constant walking, climbing stairs and grasping. Frequent crouching/bending/stooping, reaching, pushing and pulling.
OSHA laws require the use of Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety.
All team members must maintain a neat, clean and well-groomed appearance (specific standards available)