Night Auditor at Ilikai Hotel
Reconcile and balance all hotel departments and related entities. This is to show on a daily basis sales report plus supplemental reports for the previous day's business in accurate and precise manner. In the absence of management will act with reduced authority, as supervisor, thereby simply having the ability to handle all problems, complaints, and emergencies arising during the night shifts.
To report to work on time and in uniform with appropriate name tag. Accurately handle the basic functions of PBX and the front desk such as checking guest in and out, taking and forwarding messages and taking reservations. Post all remaining charges, room, and tax advance deposits, etc. Balance, correct, and reconcile all department's accounts and entities within specific procedural parameters to obtain net figures. Complete night audit procedures as required by property management system. Distribute management and housekeeping reports as directed. Compile and correlate departmental figures and related materials for the purpose of creating an accurate daily report and manual report. Keep front desk work area neat and tidy. Monitor activity of non-hotel guests in the lobby. Read daiiy departments emails and take action as needed. Responsible for all guest service job duties. Must be visually available at all times, i.e., maintain presence in the front area of desk in order to be promptly available for all guest inquiries and to assure that passerby can see that the front desk is staffed. Keeping all supplies necessary at hand by informing Front Desk Supervisor of needs. Assist the credit and Accounts Receivable to perform related tasks as requested. Prepare end of month reports. Ensure cash can and petty cash are maintained and balance at all time. Resolve guest problems and complaints. Perform other related duties as requested by Management. Attend necessary meetings.
Specific Job Knowledge, Skills & Abilities
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation. Excellent oral and written English communication skills. Ability to manage outside departments and agencies. Ability to communicate effectively with Management. Excellent organization skills. Ability to work well under deadline pressure.
Two years front desk or reservation experience. Adaptable experience with travel industry reservation systems and hotel property management systems essential, standard Microsoft Office tools essential, knowledge of database system development preferred.
Licenses or Certification
OSHA laws require the use of Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety.
All team members must maintain a neat, clean and well-groomed appearance (specific standards available)