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General Responsibilities

Provides clerical service to the Housekeeping Department by preparing various reports, work schedules, requisitions and other related matter; maintains time sheets, and service guests’ requests.

Specific Duties

Assign all occupied and check out rooms for cleaning to each room attendant, and monitor their work flow for the day. Ensure that rooms are serviced and cleaned on a timely manner. Monitor check out/arrival rooms to ensure that they become available for occupancy by 4:00 p.m. Responsible for the issuance of assignments, keys, radios, and pagers to housemen, inspectors, and general cleaners. Responsible for issuance of assignments and keys to room attendants. Answer all telephone calls courteously and direct all incoming calls to the proper destination. Log all messages received on the Housekeeping Message Log. Log Lost and Found items turned into the Housekeeping Department. Log all inquiries of Lost and Found in the Lost and Found Log. Handles correspondence. May leave property to mail out items at the Post Office. Ensure that guests’ requests are promptly completed and/or followed up. Issue work orders on TimeShareWare, and dispatch emergency work orders also by radio to the proper channels. Update all completed maintenance work orders. Maintain accurately and orderly filing systems for the Department. Ensure that the Housekeeping Office is clean and organized. Assist and clean rooms and/or public areas when needed. Assist with room inspections when needed. Assist in Laundry operation when needed. Update Project Logs as instructed by Management. Update Out of Order rooms on Housekeeping board. Perform other related duties as assigned by Management.

This position description is a summary of essential job functions, responsibilities and qualifications. These essential job functions and responsibilities are not to be considered as detailed descriptions of all duties and responsibilities required by the incumbent to maintain a satisfactory level of work performance. These designations of essential functions are subject to change as needs dictate.

Specific Job Knowledge, Skills & Abilities

Excellent communication skills. Must be able to work with people in a modest paced environment. Must be multi-tasked oriented, flexible and dependable. Ability to use computer, two-way radio, pager, headset, vacuum, broom, dust pan, cleaning chemicals. Positive attitude and Aloha spirit needed.


1-2 years Housekeeping experience

Licenses or Certification

High School Diploma

Physical Requirements

Walking, standing, and sitting, some lifting and carrying.

Safety Requirements

None provided


None provided

Other Qualifications

None provided

Imperial Hawaii Resort


Imperial Hawaii Resort




None provided

Responsible To

Working Supervisor, Assistant Housekeeper, Executive Housekeeper


None provided

Hourly Wage Scale


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