Housekeeper I (Housekeeper I Rooms) at Ilikai Hotel
Ensure Guests are treated with an Aloha Spirit, accurately, and efficiently. Provide guests with service that anticipates their needs. Responsible for maintaining standards of hotel cleanliness set by the Executive Housekeeper. Help maintain smooth transfer of clean rooms with appropriate amenities and supplies.
Cleans and sanitizes all assigned rooms and bathrooms/kitchens. Clean guest room windows and balcony to hotel standards. Replaces all amenities and linens according to hotel standards. Keeps cart and linen closets clean and orderly. Reports irregularities or suspicious circumstances on the guest floors. Notifies Manager of discrepancies such as vacant rooms, etc. Turns in lost and found items as per department standard. Uses equipment and supplies in an appropriate and professional manner. Completes special cleaning projects. Follows the designated sequence of room assignments. Greets guests in a friendly and courteous manner. Satisfies guest requests for information and service. Communicates guest complaints to supervisor. Reports items of great value left unsecured in hallways and guest rooms to management. Maintain guest confidence, privacy, and security of guests, guest rooms and their belongings. Performs additional duties and responsibilities as assigned.
Specific Job Knowledge, Skills & Abilities
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation. Excellent oral and written English communication skills. Ability to communicate effectively with Management. Excellent organizational skills. Ability to work well under deadline pressure.
Adaptable experience within hotel and/or housekeeping field.
Licenses or Certification
Occasional sitting and constant walking, climbing stairs and grasping. Frequent crouching/bending/stooping, reaching, pushing and pulling. Ability to lift and carry 5 lbs and occasionally up to 35 lbs.
OSHA laws require the use of Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety.
All team members must maintain a neat, clean, and well-groomed appearance (specific standards available)